Claire Richards: Heidi Montag and Spencer Pratt are callous
Claire Richards broke down on screen after her family letter was destroyed
Heidi Montag and Spencer Pratt are not very well liked in the house
Rylan Clark had to shave his beard off in order to win a letter for a house mate
The American couple ruined Claire's chances of receiving a letter from home by refusing to take part in a task that meant they would have had to spend a few hours apart.
'It's been quite emotionally draining today, for everyone,' Claire told Big Brother as she broke down in tears in the diary room.
'If anyone with any sense of decency, whether it's your persona or not, would do such a thing, that's callous.'
Claire was visibly upset by the decision made by Heid Montag and Spencer Pratt, especially when they started to mock her by clapping in her face as it was announced by Big Brother that Claire would not receive her letter.
The other housemates were not afraid to show their anger towards the couple .
Rylan Clark vented his anger, shouting at the camera, 'Clapping in the face of a crying woman? F*cking disgraceful, that's heartless, she's got kids.'
'I just can't believe anyone can be so heartless,' Razor said.
Both Heidi and Spencer have distanced themselves from the other housemates, with a clear divide now developing in the house.SEE PICTURES Celebrity Big Brother contestants 2013 with Rylan Clark