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Rhydian Roberts fans are still in shock that he didn't win The X factor and many are complaining they were unable to vote.
Regulator Ofcom has announced it is investigating allegations that phonelines were jammed.
'Viewers expressed concerns about the operation of the voting and many said they were struggling to get through,' says a spokesman.
Rhydian, 24 narrowly lost out to Leon Jackson, 18, on Saturday’s live final, which was watched by 12.7 million people – despite being hot favourite to win.
An ITV spokesman tells the Daily Mail: 'Phone lines were monitored throughout the night and there were no issues on voting lines.
'We do get a huge surge of calls and depending on phone operators, some calls may have experienced an engaged tone or busy message.'
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